The 1st~2nd month: Buyer pays shipping to China and we pay return (from China to buyer's address).
When we return the repaired products, we usually use China Post Airmail. If buyers want faster, we can
ship by DHL but buyers pay extra cost.
The 3rd~12th month: Buyers pay both shipping cost.
(Note: No refund unless we send a wrong product. We do not charge repair cost during 12month warranty. After warranty, we just charge a little labor cost.)
4. Q: How does your factory do regarding quality control?
A: Quality is priority. Highper People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
5. Q: Can I use my logo(sticker) on the electric bike?
A: Yes, we can make customer’s logo(sticker) on the electric bike for one full container order.
6.Q: What's your payment term?
A: Generally, our payment is T/T and L/C, but other payment is negotiable.